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The application of process improvement methods to strengthen business analysis services

Tuesday, August 8, 2023 -
5:30pm to 8:00pm


Time Zones:
5:30 p.m. - 8:00 p.m. Arizona Time Zone (8:30 p.m. EST - 11:00 p.m.)

  • 5:30 – 6:00  Professional Networking
  • 6:00 – 6:30  Welcome, Chapter Update & Mission,Guest Panel Speaker Introductions
  • 6:30 – 7:30 "The application of process improvement methods to strengthen business analysis services " with Clayton Taylor
  • 7:30 – 8:00  Additional Q&A if needed, Job Share, PDM Schedule, & Social Networking time permitting

Overview of Presentation
This presentation will introduce proven business excellence concepts and tools that are used to make breakthrough improvements in business operations. It will show how business analysts can incorporate these powerful process improvement tools in ways that will make their jobs easier, facilitate analysis, and deliver outstanding results for the customers they support.

Learning Objectives:

In this webinar you will learn how to:

  • Critical concepts in process improvement thinking
  • Application of these improvement concepts through improvement tools
  • How these concepts and tools can be applied by business analysts to support their customers
  • Where to learn more and gain experience using the concepts and tools 

Speaker Bio:

Clayton Taylor, MBA, is the Director of the Business and Finance Organizational Performance Office in the Office of the Executive Vice President, Treasurer and Chief Financial Officer at Arizona State University. His office consults with nine diverse Business and Finance operational areas to lower costs, improve operational efficiency and provide the highest quality customer experience to internal and external customers. The Organizational Performance Office also provides support to academic and research units across the university.
Mr. Taylor is a Certified Six Sigma Master Black Belt with experience deploying Lean Six Sigma and process improvement initiatives in a variety of service organizations. He is an experienced team and project manager who is skilled at coaching, developing and motivating work teams to achieve high productivity and quality goals. He has designed and implemented numerous innovative processes which have enabled organizations to grow, support customers, and improve profitability. Mr. Taylor is a co-creator and Master Facilitator of the ASU Spark Method™ for rapid innovation.
Mr. Taylor is an industry subject matter expert in strategic planning, business operations, leadership and management practices, continuous improvement, customer service, quality, and employee development.  He is an experienced training professional and facilitator, who has designed and led numerous training programs including Lean Six Sigma Black Belt certification, Lean Six Sigma for Service Green Belt certification, Lean Six Sigma for Service Yellow Belt certification, Service Operations and Process Improvement Boot Camp, ASU Spark Method™ Facilitator Training, Supervisory Academy, Above and Beyond Customer Service, and Real Colors®.  Additionally, he has created and led various training classes in strategic planning, business skills, process improvement tools, and employee motivation.
Before joining Arizona State University, Mr. Taylor worked as a Six Sigma Black Belt and Project Manager for retail customer contact and credit centers, managed customer service teams in the retail and airline industry, and worked in national television media sales. Mr. Taylor has provided consulting services to a variety of organizations spanning the education, service, commercial, and manufacturing industries. He has a Bachelor of Science degree in Management from Northern Kentucky University and his Master of Business Administration from the University of Phoenix.

A special message from your board:  Once registered, the call details will be sent before the event. Please make sure you enter your email address upon registration. If you have any questions please reach out to the board@phoenix.iiba.org.   We will continue to have valuable speakers to support our chapter!! 

NOTE - To register for this event as a 'Member' you must be signed into the Chapter website. If you are an IIBA Member and this option is not enabled for you, in the page menu above, click on SIGN IN and sign in using your IIBA credentials.



Event Details: 
Online Professional Development Meeting.
Event Location: 
Live Webinar and in person in Portland
Event Directions: 
Include e-mail address with registration and invitation will be sent to you.
Event Type: 
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