Welcome to the IIBA Phoenix Chapter!  Our mission is to engage and support our members and community partners through educational events, mentorship, and networking opportunities. We promote ongoing professional development and certification specific to the standards and practices of Business Analysis.
Volunteers
The IIBA Phoenix Chapter is seeking additional volunteers to help with event planning, training and mentorships, and other chapter needs. If you're interested in joining the Board of Directors, participating in chapter events, or presenting at any of our upcoming meetings, please reach out to us for additional information. Thank you!
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Analyst Catalyst Blog
One Size Doesn’t Fit All: Choosing the Right Service Desk Software
You may find yourself working on a project that wants to implement service desk software. But there’s a difference between Customer Service Management (CSM) and IT Service Management (ITSM) service desk software.
Your Instincts Are Data Too, And It's Time We Treated Them That Way
Russell Mears joined Business Analysis Live! to make the case that instinct is a form of compressed expertise that every business analysis professional should be treating as data.
Rebuilding Trust When One Stakeholder Group Gets Left Behind
At the end of a major software implementation project, every stakeholder group had a product they were happy with—except one. As we were set to go live, the most critical stakeholder management of my career was just beginning.