INTELLIGENT INTERVIEWING: HOW TO CONDUCT AN INTERVIEW LIKE A SKILLED PROFESSIONAL
REGISTRATION FOR THIS EVENT WILL CLOSE ON MONDAY, March 13, 2023 AT 6:00 P.M. ARIZONA TIME ZONE/MST
This event is in partnership with the IIBA Portland Metro Chapter.
6:30 p.m. - 8:00 p.m. Arizona Time Zone (9:30 p.m. EDT - 11:00 p.m. EDT)
- 6:30 – 6:45 Professional Networking
- 6:45 – 6:55 Welcome & Announcements
- Zoom waiting room closes at 7 pm
- 6:55 – 8:00 INTELLIGENT INTERVIEWING: HOW TO CONDUCT AN INTERVIEW LIKE A SKILLED PROFESSIONAL by Pamela Peterson
Overview of Presentation:
Interviewing is a key technique for business analysts to elicit information from stakeholders. Whether a single stakeholder or a group, knowing how to conduct an intelligent interview will get us the information and data we need to create requirements, develop processes, and do our other business analysis work. The more our stakeholders can trust in this process, the more information they will contribute. This requires intelligent interviewing skills that facilitates trust and collaboration. We all know of excellent interviewers, but how do we do it ourselves? What kinds of questions do we ask and when, and for which stakeholder and scenario? Are there some question types that are better used with individuals than with groups? At the same time, how do we document responses accurately and efficiently? Join us to learn the answers from Pamela Paterson, CBAP, a business analyst and communications professional who prepared stakeholders for media interviews.
In this webinar you will learn how to:
- Research, plan, and prepare for various types of interviews and stakeholders.
- Identify the various question types and apply an appropriate use case for them.
- Learn how to layer elicitation and decide the most effective sequence of questions.
- Build trust and rapport with your stakeholders so they feel comfortable in the interview process.
Pamela Paterson, BJ, MS, CBAP, LSSGB, APO, has an extensive career in writing and communications, and preparing stakeholders for national media interviews. She is an international best-selling author and a senior IT business analyst consultant, having worked with +50 organizations including Red Cross, KPMG, PwC, Hewlett-Packard, and the federal government. Pamela has presented to thousands of business analysts at conferences and IIBA chapters in the U.S, Europe, Canada, and Asia, and has written six books, two of them international best-sellers: Creating Requirements for Software Projects: A Business Analyst’s Guide to Requirements Management and Get the Job. On the side, she also taught project management at a Toronto college for 10 years. Pamela can be reached at www.pamelapaterson.com.
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