Hone your Business Process Improvement Skills by Richard Larson
Business Process Improvement will never go out of style. It has been around since the pyramids and will be with us to help refine processes for colonies built on other planets and beyond. The reason? We can improve any process to make it both more efficient and effective. Organizations use it to save time and money, and to increase customer enjoyment.
Attend this presentation if you work with processes in any capacity (which, like, includes everyone). You will discover new ways to help improve your business processes, including how to employ the popular DMAIC (Define-Measure-Analyze-Improve-Control) model. This framework is incredibly repeatable and useful even if you don’t use Six Sigma.