Warning message

Past event disabled.

Annual General Meeting/Professional Development Meeting - Critical Response Process – a step-by-step Method for Giving and Receiving Feedback with Phil Stoesz

Tuesday, November 8, 2022 -
6:00pm to 8:00pm



Time Zones:
5:30 p.m. - 8:00 p.m. Arizona Time Zone (7:30 p.m. EST - 10:00 p.m.)

  • 5:30 – 6:00  Professional Networking
  • 6:00 – 6:30  Welcome, Chapter Update & Mission, Annual General Meeting (AGM), Speaker Learning Objectives & IIBA Knowledge Areas, and Guest Speaker Introduction
  • 6:30 – 7:30 Critical Response Process – a step-by-step Method for Giving and Receiving Feedback with Phil Stoesz
  • 7:30 – 8:00  Q&A, Job Share, PDM Schedule, & Social Networking time permitting

Overview of Presentation: 

Critical Response Process (CRP) is a practical, 4-step methodology to enhance the capacity of leaders, managers, and employees to communicate feedback efficiently and ethically. It is a clear, specific, and productive strategy that uses proven steps to better transmission. Unlike the sandwich approach, this tool capitalizes on the giver and receiver of feedback generating discourse with the purpose of each being excited to get back to work.
In this workshop, participants will reflect on feedback in their own lives and work – when it has worked and when it hasn’t. Then participants will learn the steps of the Critical Response Process and enact them on a current work in progress. Afterwards we will debrief on CRPs application to the Business Analyst community and its’ possible uses.

 IIBA Knowledge Areas: 

  • Elicitation and Collaboration
  • Requirements Life Cycle Management & Communication
  • Underlying Competencies
  • Other

Learning Objectives: 

  • Analyze how and when the process of feedback shows up in Business Analyst work.
  • Distill values for positive, healthy, specific, and effective feedback.
  • Learn the four steps of the Critical Response ProcesPractice the Critical Response Process and be able to replicate the steps later.


  • This is useful for anyone who gives or receives feedback as a part of their work.

Speaker Bio:

Phil Stoesz is a facilitator, educator and creator who works at the intersection of service and imagination. He got his MFA in Theatre Directing from ASU in 2017 where he focused on arts/science collaboration, developing new works, and applied creativity. His thesis project was a Science and Art festival in partnership with the Desert Botanical Gardens.

Currently at ASU, he is an Instructor of Interdisciplinary Collaboration and Critical Response where he teaches project-based learning, feedback methodology, essential skills for leadership, and facilitates feedback in service to the Mary Lou Fulton Teachers College, Immersive Creation Studio, Herberger Institute for Design and the Arts, and the Graduate College.

Phil is a certified Critical Response Process Facilitator and Trainer and has led workshops in the method for ASU leadership, the Michael Chekhov Institute, the Antwerp Royal Academy of Fine Arts, Google, and dozens of other institutions.

He works to maintain a healthy ecology of practice, which includes co-directing a community-based project on coming-of-age stories, hosting community-based art making, teaching and training runners, and maintaining a practice of physical and digital artmaking.


A special message from your board:  Once registered, the call details will be sent before the event. Please make sure you enter your email address upon registration. If you have any questions please reach out to the board@phoenix.iiba.org.  We will continue to have valuable speakers to support our chapter!! 

NOTE - To register for this event as a 'Member' you must be signed into the Chapter website. If you are an IIBA Member and this option is not enabled for you, in the page menu above, click on SIGN IN and sign in using your IIBA credentials.



Event Details: 
Online Professional Development Meeting.
Event Location: 
Live Webinar
Event Directions: 
Include e-mail address with registration and invitation will be sent to you.
Event Type: 
Click here to become a member